Shipping policy
AuraCart Shipping Policy
Effective Date: July 20, 2026
At AuraCart, we're committed to delivering your beauty essentials quickly, safely, and reliably. Please read our shipping policy below before placing your order.
Order Processing
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Orders are processed within 1–3 business days (Monday–Friday, excluding holidays).
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Once your order has been shipped, you will receive a confirmation email with a tracking number.
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During peak seasons or promotional events, processing times may be slightly longer.
Shipping Times
Estimated delivery times:
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Canada: 5–10 business days
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United States: 5–12 business days
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United Kingdom: 7–15 business days
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Australia & New Zealand: 7–18 business days
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Europe: 7–18 business days
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Rest of the World: 10–25 business days
Please note that delivery times are estimates and may vary due to customs processing, carrier delays, weather conditions, or other unforeseen circumstances.
Shipping Costs
Shipping fees are calculated at checkout based on your location.
We may also offer:
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Free shipping promotions on selected orders.
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Seasonal shipping discounts during special sales.
Order Tracking
After your order ships, you will receive a tracking number via email. Tracking information may take 24–72 hours to update after shipment.
Customs & Import Duties
International orders may be subject to customs duties, taxes, or import fees imposed by your country's customs authority.
These charges are the responsibility of the customer and are not included in the purchase price or shipping cost.
Incorrect Address
Please ensure your shipping address is correct before placing your order.
AuraCart is not responsible for orders shipped to an incorrect address provided by the customer. If you notice an error, contact us immediately. We'll do our best to update your order before it ships.
Lost or Delayed Packages
If your package appears delayed beyond the estimated delivery timeframe, please contact us.
We will work with the shipping carrier to investigate the issue and help resolve it as quickly as possible.
Damaged Items
If your order arrives damaged, please contact us within 48 hours of delivery.
Include:
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Your order number
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Clear photos of the damaged item(s)
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Photos of the packaging
We'll review your request and arrange a replacement or appropriate solution.
Multiple Packages
To ensure faster delivery, your order may arrive in separate packages if items are shipped from different fulfillment centers.
You will receive tracking information for each shipment.
Contact Us
If you have any questions regarding shipping, please contact us:
AuraCart Customer Support
Email: orders@auracart.com
Response Time: Within 24–48 business hours
Thank you for shopping with AuraCart. We appreciate your trust and look forward to helping you glow with confidence.